At Custom College Caps, we've done our best to create a Web site that anticipates and satisfies our customers' needs. With that goal in mind, we've compiled a list of frequently asked questions. If you do not find an answer to your question here, contact us at 515-371-6999 or firstname.lastname@example.org.
What is a Sales Code? A sales Code is a number that is considered an online coupon and can be entered to receive specific discounts.
Is there sales tax? We collect sales tax on all orders. The rate is based on your shipping destination and the applicable state and local taxes. Tax rates are subject to change at anytime. No sales tax is charged when purchasing gift cards; however, purchases paid for with a gift card may be subject to tax.
Why am I required to pay sales tax? Merchants are required to collect sales taxes when the customer is in the same state or the merchant has "substantial nexus" in the customer's state.
How do I edit my order?You can edit your order as long as your order hasn't already entered the shipping process by calling us at (515)-263-1414 during business hours 7 days a week. We're unable to combine or add items to the following types of orders: Orders that have already entered the shipping process. Replacement orders generated by our customer care department. Orders that contain out-of-stock items.
Can I cancel my order? You can cancel an order that does not contain embroidery only if it has not entered the shipping process. It is often too late to cancel an order because we start processing orders for 'In Stock' items within 24 hours Once an order has been processed and it's too late to cancel, you will need to return the item. You can cancel an order requiring embroidery services only if it has not entered the production process. If an order has reached this process it is too late to cancel and the purchase and a $25 reprocessing fee will be assessed. To request an order cancellation, call us at (515)-263-1414 during business hours, 7 days a week.
Do you accept orders with billing addresses outside of the U. S.? Triple Custom Cap’s does not accept orders from outside of the country as of now.
Do I have to start with a blank hat or can I customize a licensed product? We offer a variety of blank hats for customization and also offer all of our licensed products for personalization as well.
What do I do if my order was delivered to the wrong address? Contact us immediately! We will work with the carrier to correct the situation as quickly as possible.
What methods of payment are accepted? We accept Visa, MasterCard, American Express, Discover, Lids Gift Cards, and special promotional code discounts. We also accept check cards or ATM cards, as long as they are connected with one of the major credit card companies listed.
Are all of the hats listed in stock? We try our best to make sure all of the hats listed are in stock and once of out of stock removed as soon as possible. If an item is in ordered and is out of stock, you will be notified through your e-mail confirmation. If this happens a 10% off promo code will be issued to you also through this confirmation for our inconvenience. Any further questions or confusions please call (515)-263-1414
How do I make an exchange or refund? To make an exchange or refund please refer to our policy. Any item purchased online can be exchanged or refunded in store as long as it fits our policy.